Glossary of Terms

Term	Meaning
Active	Customer currently has live loans
Activate (Contract)	Change contract and transactions status to "Live"
Actual transactions	Recorded payments and non-payments
Agent	aka: Collector / Staff member who visits customers and manages collections and sales
APR	Annual Percentage Rate
Area	Regional area of the company
Breathing space	Temporary payment relief for a certain period of time
Clone	New loan with same customer info; not a refinance and not connected to any existing loans
Closed	Contract is no longer active or live
Contract Form	aka: Application andy Loan form
Contractual transactions	Contract agreement typically based on weekly payment schedule
CPA	Continuous Payment Authority / aka ACP
ESR	Early Settlement Rebate
FCA	Financial Conduct Authority
Forbearance	Adjustment to contract agreement due to change of circumstances
Kebab menu	Three vertical dots icon button, reveals hidden menu with additional functions
Live	Contract is currently active
Loan Principal	Loan amount
Loan Term	Length of repayment schedule
Office Users	Company staff working in the 'Office'
Payment Schedule	Frequency of payment installments i.e. weekly, fortnightly, monthly
Reloan	New loan with same customer info; not a refinance and not connected to any existing loans
Reorder	Sort the walking order by adjusting the round schedule
Reschedule	General adjustment to contract repayment agreement
Section	Specific section of the company within a region
Scheduled transactions	Contract agreement based on actual frequency of repayment schedule
Settle	One-time payment to pay off the remaining loan amount
Vault	Customer's secure digital vault, featuring a task list and archival storage for all documents
Write off	Write off an outstanding debt that has been deemed uncollectible by the lender