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  1. AREAS
  2. Contracts

Consumer Duty Surveys

PreviousNotesNextSend Survey

Last updated 1 year ago

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Send consumer duty surveys to customers at the beginning, middle and end of the contract cycle to fulfil FCA’s requirements.

  • To ensure compliance, the surveys have been developed in collaboration with the CCA.

  • The mobile-first design is user-friendly, allowing customers to answer the surveys quickly and efficiently.

  • Customers are asked questions in the form of statements and are given a scale of 1 to 5 to indicate their level of agreement or disagreement.