Consumer Duty Surveys

Send consumer duty surveys to customers at the beginning, middle and end of the contract cycle to fulfil FCA’s requirements.

• To ensure compliance, the surveys have been developed in collaboration with the CCA.

• The mobile-first design is user-friendly, allowing customers to answer the surveys quickly and efficiently.

• Customers are asked questions in the form of statements and are given a scale of 1 to 5 to indicate their level of agreement or disagreement.