Complete Survey

Once the survey is sent to the customer, they will receive an email and text message containing a link to access the survey. The customer can then login and review the statements provided. They will rate their level of agreement or disagreement on a scale of 1 to 5 by clicking on the numbered buttons. If the customer wishes to change their answers, they can use the arrows located in the top right corner to navigate through the questions and edit their responses. Once they are satisfied, they can click the "Send" button and a confirmation dialog will reassure them that their survey has been completed and sent successfully.

Customers will log in using their date of birth and postcode so make sure these details are correct when adding a new customer to the system or editing an existing customer's details.