2024 Product Roadmap

We are continually working to enhance the capabilities of CCA Digital software.

Here are some of the key areas of development that will be included in future releases:

Letters

• Standard and statutory letters

• Template letters

Reports

• Standard Reports

• Accountancy Reports

• Reconciliation Reports

• FCA RegData submissions

• FCA CP23 reporting regulations

Surveys

• Bespoke surveys

• CCA review of standard questions for CCA members

Mobile-friendly management system

• UX/UI design and development to enhance usability on smaller devices

Dashboard design

• UX/UI design and development to improve reporting and analysis

• Management dashboard

• Agent dashboard

• Customer dashboard, including self-service capabilities

• Diary system

• Management and agent task lists

Contract form

• Redesign UX/UI to improve usability and navigation

• Form wizard, step-by-step, rather than long scrolling form

WhatsApp integration

• Communicate with your customers on WhatsApp